How We Care for Your Information

Information We Collect

When you visit Lustraya, there’s a good chance we’ll gather some information. This might include your name, email address, shipping address, and payment details when you make a purchase. We also collect data about how you engage with our website, like the pages you visit and your preferences. This helps us understand our lovely customers better and improve your experience. If you ever feel uncomfortable sharing your info, just let us know, and we can chat about it.

How We Use It

We use your information primarily to process orders, communicate with you about your purchases, and enhance your shopping experience. For instance, when you sign up for our newsletter, we send updates on our latest eco-friendly products and promotions. We also keep track of your preferences to personalize your experience. Your comfort and satisfaction matter to us, so we aim to use your data in ways that truly benefit you.

Sharing & Disclosure

Sometimes we share your information, but only in ways that feel right. For example, we may work with trusted partners who help us deliver your orders or provide customer support. These partners are required to protect your information just like we do. We will never sell your personal information to anyone. If there are any changes to this, we promise to be upfront with you. Transparency is key in our world.

Cookies & Tracking

Our website uses cookies to enhance your experience. These tiny data files help us remember your preferences and improve site functionality. You can choose to accept or decline cookies through your browser settings, but keep in mind that declining cookies may affect your ability to use certain features of our site. We want to make sure your experience is as smooth as a gentle breeze, so we recommend keeping them enabled.

Data Retention

We maintain your personal information only as long as necessary to fulfill the purposes we collected it for, including legal or accounting requirements. Once we determine that your data is no longer needed, we’ll safely dispose of it. If you have any questions about how long we keep information, feel free to reach out. We’re here to help.

Security

We take the security of your data seriously. Our team works diligently to implement various security measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

Your Rights

As a resident of California or other states with specific privacy laws, you have rights regarding your personal information. Under CCPA, CPRA, VCDPA, CTDPA, and other applicable laws, you can request to know what information we hold about you, request deletion of your data, and opt-out of the sale of your information. If you wish to exercise these rights, please reach out to us at [email protected].

Children’s Privacy

We care deeply about the privacy of children. Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us immediately, and we will take steps to remove that information from our records.

Changes to Policy

This privacy policy may change over time as we adapt to new regulations and practices. We encourage you to review this policy periodically. Any changes will be posted on our website, and we’ll notify you if there are significant updates. Your continued use of our site after such changes signifies your acceptance of the new policy. If you have any questions or concerns about our privacy practices, don’t hesitate to reach out.