How We Keep It Clean Together

Acceptance of Terms

Hi there! Thanks for stopping by. These terms are important, so let’s make sure we’re on the same page. By using our site, you agree to these terms and conditions. If you don’t feel comfortable with any part of it, please take a moment to step away. We want everyone to feel at home here — after all, that’s what Lustraya is all about. So, if you’re ready, let’s dive in!

Eligibility for Use

To shop with us, you need to be at least 18 years old or have the consent of a parent or guardian. If you’re a parent, please keep an eye on your kiddos while they explore our site. We want to make sure everyone is safe and sound. By using our services, you confirm that you meet these requirements. And hey, if you’re in Eugene like Dakota P., that’s even better! Just remember to be honest when creating your account.

Account Security

Keeping your account safe is super important to us. When you sign up, you’ll create a unique password. Please keep this info to yourself, just like you would with your favorite family recipe. If you think someone has access to your account, reach out to us right away at [email protected]. We’re here to help, and we want to make sure your experience with Lustraya is as smooth as our Forest Mist Air Elixir.

Orders & Payment

Placing an order is easy-peasy! Once you add items to your cart, you’ll head to checkout. We accept various payment methods, so choose what works best for you. Just a friendly reminder: all orders are subject to acceptance by us, and we reserve the right to cancel any order if there are issues with stock or pricing. It’s rare, but sometimes those pesky technical hiccups pop up. If that happens, we’ll reach out to you promptly.

Pricing & Errors

Speaking of pricing, we strive to keep our prices fair, reflecting the quality of our eco-friendly products. However, mistakes can happen — like when I accidentally put salt instead of sugar in a recipe. If you spot a pricing error, we’ll do our best to correct it. Please know that we’re committed to transparency, and we’ll notify you if any changes occur before your order is finalized. Your trust means the world to us.

Shipping & Delivery

Once your order is placed, we’ll work hard to get your Lustraya goodies to your door as quickly as possible. We ship all orders from our cozy base in Eugene, Oregon. You’ll receive a tracking number, so you can keep an eye on your package as it makes its way to you. If you have any questions about shipping times or methods, just send us a note at [email protected]. We’re here for you!

Returns & Refunds

We want you to love your Lustraya products, but if something isn’t right, we’ve got your back. You can return most items within 30 days of delivery for a full refund. Just make sure they’re unused and in their original packaging. If you have any concerns about a product, reach out to us, and we’ll make it right. Your satisfaction is what keeps us going, truly.

Intellectual Property

Lastly, let’s talk about intellectual property. All content on our website, including images, text, and logos, is owned by Lustraya or our partners. We ask that you respect our work and don’t use it without permission. If you have any questions about this, just drop us a line. We’re always happy to chat about our products and our mission to keep homes clean and kind to the planet.